Microsoft Dynamics CRM Consultants based in Leeds, Yorkshire - Fusion CRM

Support

Here at Fusion CRM we like to practice what we preach. All support calls received by us are logged in our in-house Microsoft Dynamics CRM system.

Each support request is confirmed to you via its own ticket number which is subsequently used to track calls from that point onwards. Closed and concluded calls can be re-opened or archived for later use. Archived calls are used to build up a knowledge-base and history which can then be used to resolve similar problems more quickly and efficiently.

Our helpdesk can be contacted in 3 ways, by email, by a dedicated support line number, or by logging your own calls through your web browser.

The majority of our work is performed by remotely taking control of your servers and desktops directly from our helpdesk. This makes our service much more efficient as you don’t have to wait for an engineer to arrive. It also gives us greater access to technical resources which are based here.

Our helpdesk is manned by IT professionals between the hours of 9am and 5pm Monday to Friday.